ORAFOL Australia Pty Ltd
ABN 24 065 420 706
CONSUMER DATA / PRIVACY POLICY
TABLE OF CONTENTS
1. INTRODUCTION
2. WHO TO CONTACT
3. WHO DOES THIS POLICY APPLY TO
4. WHY WE COLLECT PERSONAL INFORMATION
5. HOW WE MAINTAIN AND MANAGE YOUR PERSONAL INFORMATION
6. OUR WEBSITES AND EMAIL
7. DIRECT MARKETING
8. HOW YOU MAY ACCESS YOUR PERSONAL INFORMATION
9. WHEN WE MAY WITHHOLD ACCESS TO YOUR PERSONAL INFORMATION
10. MODIFICATIONS TO OUR PRIVACY POLICY
1. INTRODUCTION
ORAFOL Australia Pty Ltd ABN 24 065 420 706 ("Company", "We") is
sensitive to the concerns that you, our customers, may have with
the confidentiality and handling of your personal information. We
take your privacy very seriously.
Therefore, we ask that you take the time to read this document
which sets out how we handle, maintain and secure your personal
information.
2. WHO TO CONTACT
If you have any queries with respect to this Privacy Policy,
please submit a request via our Contact Us form or mail
us at 8 Blanck Street, Ormeau, Queensland, 4208.
3. WHO DOES THIS POLICY APPLY TO
This Privacy Policy applies to personal information collected by
the Company and its associated entities.
4. WHY WE COLLECT PERSONAL
INFORMATION
4.1 Information we hold
We generally hold personal information about our customers. This
information can include their contact details, buying habits and
transactional details.
4.2 Why we need personal information
You are always allowed to deal with us on an anonymous basis.
However, as a provider of goods and services, we sometimes find it
necessary to collect certain information from you.
There are a number of ways in which we may collect information
from you. These include:
. application forms;
. email;
. our website (including cookies);
. over the phone; and
. when you purchase anything from us via your credit card.
In addition, there may also be certain laws which may require us
to collect personal information from you. Where these apply, we
will provide you with information about our legal equirements when
we collect your personal information.
4.3 What about Credit Card details
To safeguard your credit card details, we will not collect or
store your credit card details on this website. Sensitive
cardholder data is managed independently by either Securepay Pty
Ltd or Westpac Pty Ltd through the Securepay or Westpac internet
payment gateway. All credit card transactions are SSL encrypted by
the Payment Gateway provider with Fraud Minimisation tools such as
3D Secure or FraudGuard used for your added security.
4.4 What about 'sensitive information'?
We will not ask you for information revealing racial or ethnic
origin, political opinions, religious or philosophical beliefs,
trade union membership, or details of health, disability or sexual
activity or orientation, unless:
(a) you consent to providing that information to us;
(b) the collection of that information is specifically
authorised by law;
(c) the collection is necessary to lessen a serious or imminent
threat to your health or safety or the health or safety of another
person; or
(d) the collection of the information is necessary for the
establishment, exercise or defence of a legal claim.
4.5 What happens if you do not provide personal information
If you do not provide us with accurate or complete information
when we request it, we may not be able to provide you with a proper
level of service.
5. HOW WE MAINTAIN AND MANAGE YOUR PERSONAL
INFORMATION
5.1 Who may view your personal information
We will only grant access to others to view your personal
information where we believe it is necessary, and in your best
interests, for those people to view your personal information.
In general, only our employees or subcontractors may view your
personal information.
We will only disclose personal information to a third party
if:
(a) that disclosure is required to give effect to the purposes
for which we collected the information;
(b) we have your consent to that disclosure;
(c) we believe that the disclosure may lessen a risk of harm to
your health or safety, or to the health or safety of another
person;
(d) we are required by law to disclose the information;
(e) the disclosure is required for the enforcement of a criminal
law or a law imposing a pecuniary penalty or for the protection of
public revenue; or
(f) the third party is our agent or contractor and is required
by us to keep that personal information confidential and will only
use that information for the purposes for which it is
disclosed.
5.2 International transfers
If we transfer your personal information overseas, we will first
obtain your written consent before doing so and will take
reasonable steps to ensure that the overseas organisation complies
with our privacy obligations to you.
5.3 Where is your personal information stored?
We may store your personal information in both hard copy and on
computer. Hard copy information is kept under lock and key.
Information stored on computer is generally password protected.
5.4 Updating your personal information
If at any time you believe that any of your personal information
that we store is not accurate or is out of date, please let us know
by contacting our Customer Service Manager.
6. OUR WEBSITES AND EMAIL
Any personal information collected from you via our websites and
via email are governed by this policy.
When you visit our website, ORAFOL Australia Pty Ltd
automatically collects certain non-personal data by various means,
one of which is "cookies." A cookie is an alphanumeric string of
text (a unique identifier) that our web-server stores in your
computer by means of your web-browser. The cookie allows us to
recognize your computer when you revisit our site. We can then
improve your use of the site, for example by providing quick
log-in, displaying only products, and saving you from retyping
information in a form. Cookies also allow us to analyse aggregate
traffic on the site, in order to streamline navigation and keep the
content accessible and valuable for all visitors. You can configure
your browser to reject cookies, but doing so may disable some of
our site's features. Cookies do not contain personal data, nor can
they read or transmit any data on your computer's hard drive. They
can, nonetheless, be combined with personal data that you knowingly
provide, to create a profile. Australian Graphic Supplies Pty Ltd
does not use cookies in this manner without your express consent.
Regardless of cookies, all web-browsers transmit the IP address of
the computer on which they are running (so that the web-server
knows where to send the requested web page). We analyse IP
addresses only in extraordinary circumstances to attempt to track
hackers.
We may also track your viewing habits to allow us to tailor your
web surfing experience.
Where we communicate by email with you, we may ask you for
personal information which is related to the purpose of that
communication.
7. DIRECT MARKETING
If we collect personal information for direct marketing purposes
(either to market ours or someone else's products), then we will
try to first obtain your consent before we market directly to
you.
If we cannot practically obtain your consent, then we may still
directly market to you, provided that:
(a) we advise you that you can be taken off the mailing list at
any time;
(b) you have not previously asked to be taken off the mailing
list; and
(c) we display our contact details clearly in each direct
marketing publication.
If you wish to be taken off any mailing list, please contact our
Customer Service Manager.
8. HOW YOU MAY ACCESS YOUR PERSONAL
INFORMATION
You may access your personal information by contacting our
Customer Service Manager.
We will use our best efforts to take less than 30 days to
respond to your
request.
We may also charge you a reasonable fee for providing access to
your personal information.
9. WHEN WE MAY WITHHOLD ACCESS TO YOUR PERSONAL
INFORMATION
9.1 When we can withhold your information;
We may withhold access to your personal information in a number
of circumstances. These include where:
(a) providing access would pose a serious and imminent threat to
the life or health of a person;
(b) providing access would have an unreasonable impact on the
privacy of others;
(c) the information is subject to confidentiality where the
person who provided the information to us did so expressly on the
condition that it remains confidential;
(d) the request is vexatious or frivolous;
(e) the information relates to legal proceedings between us and
the information would not be required to be discovered to a court
;
(f) we are in commercial negotiations with you and the
information would reveal our intentions;
(g) providing access would be unlawful or we are required by a
law to withhold access; or
(h) providing access could prejudice the investigation or
detection by our organisation or by a government body of an
unlawful activity or some serious or improper misconduct.
(i) the entity has reason to suspect that unlawful activity, or
misconduct of a serious nature, that relates to the entity's
functions or activities has been, is being or may be engaged
in;
(j) giving access would be likely to prejudice the taking of
appropriate action in relation to the matter; or
(k) giving access would be likely to prejudice one or more
enforcement related activities conducted by, or on behalf of, an
enforcement body; or
(l) giving access would reveal evaluative information generated
within the entity in connection with a commercially sensitive
decision-making process.
Where we do withhold your personal information, we may instead
choose to give you a summary of that information.
9.2 Written reasons
If we do withhold your personal information, we will provide you
with written reasons.
9.3 Third party intermediary
If we withhold access to your personal information, we will
consider whether the provision of access to an independent third
party will meet both of our needs.
10. MODIFICATIONS TO OUR PRIVACY POLICY
We may modify this Privacy Policy at any time in our sole
discretion. We will make all modifications available on our
websites.
11. COMPLAINTS
If you have any complaints concerning the collection
and/or use of personal information, please contact us via this
form.