Returns & Claims

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Extract from the ORAFOL Australia's Terms & Conditions of sale.

Download the full version here: Terms & Conditions of Sale

Inspection, Acceptance of Goods and Customer's obligations

The Customer must inspect the Goods within 2 business days of the Delivery Time and if no inspection is so made, is deemed to have accepted the Goods.

The Customer has no claim for shortages, defects or any Loss in respect of Goods apparent on inspection unless:

           (a)A complaint is made to ORAFOL Australia within 3 business days of the Delivery Time specifying the shortage or defect; and

           (b)ORAFOL Australia is, after receipt of the complaint, permitted to inspect the Goods and investigate the complaint.

If a complaint is not made to ORAFOL Australia in accordance with clause 5.2, the Goods delivered will be deemed to be in accordance with the Contract, and ORAFOL Australia will not be held liable for any future Losses regarding the use or application of the Goods, and the Customer is bound to pay for them accordingly.

ORAFOL Australia shall not be under any obligation to accept Goods returned by the Customer. ORAFOL Australia will only accept the return of Goods from the Customer where:

          (a)The Customer has complied with clause 5.2 and ORAFOL Australia Pty Ltd is satisfied as to the claim by the Customer; and

          (b)The Goods are returned to AGS in the same condition as when first delivered to the Customer.

Where incorrect Goods are Ordered, an incorrect item number for Goods is used, an incorrect unit of issue or pack size is Ordered, an Order exceeds the Customer's requirements, an incorrect account number is used, or an Order is duplicated, the Customer may after receiving written authority from ORAFOL Australia, return the Goods to ORAFOL Australia subject to the Goods being returned in the same condition as when first delivered to the Customer and subject to the Customer bearing the freight costs of the delivery and return of the Goods.

Where Goods are returned to ORAFOL Australia in accordance with the above provisions ORAFOL Australia must issue a credit note in respect of any amounts paid by the Customer in respect of those Goods.