RETURNS & CLAIMS
Extract from the ORAFOL Australia's Terms & Conditions
of sale.
Download the full version here: Terms &
Conditions of Sale
Inspection, Acceptance of Goods and Customer's
obligations
The Customer must inspect the Goods within 2 business days of
the Delivery Time and if no inspection is so made, is deemed to
have accepted the Goods.
The Customer has no claim for shortages, defects or any Loss in
respect of Goods apparent on inspection unless:
(a)A complaint is made to ORAFOL Australia within 3 business days
of the Delivery Time specifying the shortage or defect; and
(b)ORAFOL Australia is, after receipt of the complaint, permitted
to inspect the Goods and investigate the complaint.
If a complaint is not made to ORAFOL Australia in accordance
with clause 5.2, the Goods delivered will be deemed to be in
accordance with the Contract, and ORAFOL Australia will not be held
liable for any future Losses regarding the use or application of
the Goods, and the Customer is bound to pay for them
accordingly.
ORAFOL Australia shall not be under any obligation to accept
Goods returned by the Customer. ORAFOL Australia will only accept
the return of Goods from the Customer where:
(a)The
Customer has complied with clause 5.2 and ORAFOL Australia Pty Ltd
is satisfied as to the claim by the Customer; and
(b)The
Goods are returned to AGS in the same condition as when first
delivered to the Customer.
Where incorrect Goods are Ordered, an incorrect item number for
Goods is used, an incorrect unit of issue or pack size is Ordered,
an Order exceeds the Customer's requirements, an incorrect account
number is used, or an Order is duplicated, the Customer may after
receiving written authority from ORAFOL Australia, return the Goods
to ORAFOL Australia subject to the Goods being returned in the same
condition as when first delivered to the Customer and subject to
the Customer bearing the freight costs of the delivery and return
of the Goods.
Where Goods are returned to ORAFOL Australia in accordance with
the above provisions ORAFOL Australia must issue a credit note in
respect of any amounts paid by the Customer in respect of those
Goods.