FAQs

ORAFOL Aust Basics

   What is ORAFOL Australia's Privacy and Credit Reporting Policy?

   How do I contact ORAFOL Australia?

   What are your trading hours?

   Where is my nearest ORAFOL Australia?

   What are ORAFOL Australia Terms and Conditions of Sale?

Accounts

   How can I get a copy of a Credit Note?

   How can I get a copy of an Invoice?

   How do I create a Credit Account?

   How do I update details for a Credit account?

   How can I pay my account or order?

   How do I know that my payment and details are secure on the ORAFOL Australia website?

Product Information

   What brands do ORAFOL Australia sell?

   How do I make an appointment for a demonstration on your products and equipment?

   How do I receive Technical Support for a product?

   Equipment/Hardware Support

   General Product Support

   How do I find out more about the products and services ORAFOL Australia offer?

Ordering & Delivery

   What currency do you transact in?

   How long will it take for my order to be despatched?

   What do I do if my Order does not arrive?

   What do I do if my product arrives damaged or ordered items are missing?

   How do I return a product?

   Do you ship internationally?

   How can I check the status of my order?

   How do I track a delivery?

   How do I place an order?

   What are your freight charges?

   Can I arrange my own courier?

   How are goods shipped?

   Can I collect my order?

   Do you have a minimum order quantity or value?

   How do I match an ORACAL colour?

   How can I confirm the availability of a product?

Careers

   How do I find out about current openings with ORAFOL Australia?

   Can I submit my CV to ORAFOL Australia even when there are no current openings?

Web Site

   What services are offered on the ORAFOL Australia Website?

   How do I register to order online?

   How do I recover my User Name or Password?

   How do I change my User Name or Password?

   How do I update my Company information?

   I cannot log in to the secure website?

   Can I give staff different access levels to the ORAFOL Australia website?

   Can I view your website without being a member?

   I am experiencing technical difficulties when using the ORAFOL Australia website.