There may be unexpected occurrences where your HP
printer may request the replacement of a print head, ink cartridge
or cleaning unit, prior to the projected replacement date. This can
be due to premature failure of the consumable or a malfunction of
Should you have any queries with regards to the
procedure please do not hesitate to contact the ORAFOL Technical
Team on 1300 554 742.
In the unexpected event that you experience a
premature failure of any of the HP Latex consumables i.e. ink
cartridge, print head or cleaning cartridge, please adopt the
1. Launch the HP Web
browser and select the Support tab.
2. Select printer information and save the
information file with your Company Name.
3. Email the saved file to email@example.com reporting
the consumable failure including - Company Name, Contact Details,
Details of consumable failure.
4. Contact the ORAFOL
Techline on 07 38236000 and advise the Tech Team of the failure.
The AGS Technical team will arrange for the replacement consumable
item to be sent to you or be made available for collection.
Please note that the replacement consumable
will be initially invoiced to your account or if you are a pre-pay
customer payment will be required prior to despatch. A
credit/refund will then be raised when AGS receives the defective
item back in our Distribution Centre.
7. Please return defective
item to :-
ORAFOL Australia, 8 Blanck St, Ormeau, QLD
Standard ORAFOL Trading Terms and Returns Policy